Contact Us

Volkswagen Finance China Co., Ltd.

Building 3, No. 15 Furong Street Wangjing, Chaoyang District, Beijing 100102
TEL:+86 10-65897000

If you have any comments or complaints please contact us at following information:
Tel: 010-65897542
Fax: 010-65913606
E-mail: tousucn@vwfsag.com


Your opinion is very important to us; we will handle it according to the following process:
1 dealing with the complaint via the channel above mentioned.
2 checking the authenticity of the complaint
3 forwarding this case to responsible person
4 giving the customer feedback after finished
5 recording and archiving

We will give you the feedback within 5 working days. However, if there is a special condition we will properly extend the process time within 15 working days. You can get the relative information through the above channels.
Thank you for your support and understanding.